Product updates

CSV imports now detect common line endings correctly, fixing an issue where valid contact files could report that no records were imported.

Contact, user, and transfer imports also preserve international characters and quoted multiline values.

Copy-and-paste imports now preserve your entries and label selections when a request fails. A clear error lets you retry and warns that some contacts may already have imported. Keyboard focus returns to the Import button after the error closes.

HappierLeads webhooks now accept the current contact format as well as legacy batches, and report processing failures instead of silently acknowledging them.

Email sequence summaries check contact existence in bounded batches, reducing database work while preserving recipient status and missing-contact counts.

You can now add contacts to a stopped email sequence through the API. The sequence stays stopped, and recipients are processed only after you enable it. Existing contact validation and duplicate protection remain in place.

Read attached emails directly in Helpmonks, with formatted content, sender and recipient details, and inline images.

• The preview opens above the conversation and closes without losing your place.

• Plain-text messages and original-file downloads remain available.

• Remote images are blocked, and preview messages are translated into all supported languages.

The marketing editor now uses a compact variables icon with a descriptive tooltip. We fixed the menu failing when an account has multiple custom fields and made loading, dismissal, and retry behavior more reliable.

Email actions continue to update immediately while work completes in the background.

• Improved mailbox access checks for message content, deletion, and attachment downloads.
• More reliable ZIP downloads, with clear handling when an attachment cannot be retrieved.
• Safer background sending and retries to prevent duplicate submissions.
• Attachment cleanup stops safely if sharing information cannot be checked.

Helpmonks now offers automatic spelling and grammar suggestions powered by LanguageTool in new messages, replies, forwards, drafts, and internal notes, including Flow.

Writing assistance is enabled by default for everyone. The editor shows a language selector when assistance is enabled. Click an underlined issue to review corrections in a floating card beside the text. Accept a correction, keep your wording, or add a word to your personal dictionary. Corrections apply only when selected and can be reversed with the editor’s Undo.

Your profile displays writing assistance settings, your personal dictionary, and saved wording directly. Use Enable assistance to switch checking off when using another browser writing tool. Your preferences stay private to you within the account and update across open editors.

Saved drafts now open with the “What would you like to say?” AI writing panel collapsed. Select its heading to expand it when needed.

Helpmonks now skips unchanged mailbox ranges when synchronizing with Mailtwine and checks retained events with smaller indexed reads.

Interrupted syncs resume safely, including older events that share a sequence number. Existing conversation and draft identities are preserved.

Fixed image URLs for uploaded knowledge base logos, favicons, and article and announcement cover images. Social previews now use the correct uploaded cover image URL, including on custom domains.

Connect Jira Cloud in Settings → Extensions to turn customer conversations into actionable tickets for your team.

• Use Add to Jira from an email or create tickets through a workflow, using your chosen project, issue type, and mailbox settings.
• Keep existing and new emails, selected shared notes, and attachments with the ticket. Include company context in the description and optionally map the company name to a Jira text field.
• Open Jira from the conversation card, return to Helpmonks from Jira, and see the current status, assignee, and priority.
• Optionally bring Jira comments into the conversation as read-only internal cards with the original Jira author and a compact header with a View in Jira link beside the date in your timezone.
• Configure the connection in clearer settings cards, with mailbox and conversation options arranged in two columns on larger screens. Tickets keep the shared helpmonks label and also receive the customer's email address as a label, so tickets from the same customer can be filtered together. Contact email addresses in descriptions are clickable. Existing synced tickets receive these updates automatically.

Supports Jira Cloud software and business projects. Author-only Helpmonks notes and Jira comments restricted to a group or role are excluded. Content copies are retained: later edits or deletions do not alter copies already made. Jira’s connected account remains the native author of imported emails; each message identifies its original sender.

You can now add a Total attachment size condition to email workflows.

• Choose less than, greater than, or between, with decimal thresholds in MB.
• Compare the combined size of attachments on the latest email, including inline files.
• Combine size limits with existing workflow conditions to control forwarding and other actions.

Comparisons are strict: an exact threshold does not match, and the between option excludes both limits. The editor validates ranges and preserves your entries and focus if saving fails.

Helpmonks Desktop adds native right-click menus for links and text.

• Copy a link's address or open a web link in your default browser.
• Copy selected text, including text inside email messages.
• Cut, copy, paste, and select all in editable fields.

Existing Favorites and Labels menus and copy restrictions are preserved. These improvements require an updated desktop app.

Fixed OAuth discovery so MCP clients request the permissions intended for MCP connections. This prevents connections from failing with a Desktop-only scope error.

Helpmonks Desktop authentication retains its dedicated permissions and access restrictions.

Email marketing now has one sender list and one connection form for Microsoft sign-in, Google Workspace OAuth, keyless Google Workspace service-account connections, and Custom SMTP.

• Choose and verify SMTP settings separately for each sender. Failed replacements preserve the working connection.
• Connect Microsoft without entering a tenant ID. Existing provider connections remain available in the same sender list.
• See the effective sending service and saved connection status, with immediate updates that preserve your place and open forms.

Campaigns and sequences keep their selected sender connection and avoid automatic resends when a provider’s response is uncertain. SMTP checks use bounded timeouts and report verification failures clearly.

Fixed an issue where pasting a large image into a narrow editor could permanently shrink it when the draft was saved.

• Images continue to fit the available editor space without saving that temporary display size.
• Sizes set manually or included in copied content are preserved when drafts are saved and reopened.