Product updates

Helpmonks now stays aligned when teams work from Mailtwine.

• Assignments, completion, closure, and restoration update across both products.
• Shared notes retain author attribution and attachments, while private notes remain private.
• Helpmonks mobile defaults new notes to team-visible and handles attachment edits reliably.

Special folders and completion are now clearer in the Helpmonks terminal inbox.

• Sent, Spam, and Trash show a visible heading after selection from the X menu.
• Press d in a conversation list or detail view to complete the focused or selected conversations.
• Attachment downloads remain available with Ctrl+D.

The Helpmonks terminal inbox is faster and easier to navigate.

• Conversation details load with immediate feedback, and reply or action shortcuts are no longer lost while read status updates.
• Subjects remain visible in threads, messages, and replies.
• Search, assignments, statuses, reminders, labels, help, previews, and special folders now use bounded modals.
• Folder loads use smaller pages, while realtime refreshes are coalesced to reduce unnecessary requests.
• A new X menu groups Sent, Spam, Trash, and confirmed sign out.

The Helpmonks terminal inbox is now easier and more reliable to use.

• Move focused or selected conversations to Spam with ! or Trash with t.
• Search labels and recipients in terminal-sized pickers without overflowing the screen.
• Search conversations by email address and reply safely across older sender formats.
• Realtime activity is consolidated to prevent background request floods and unexpected rate-limit errors.

Conversation actions in All pending now update only the affected row.

• Remaining pending conversations stay visible.
• Closing a conversation returns to the correct folder instead of a stale Drafts view.
• The normal empty state appears when the last conversation leaves.

The Helpmonks CLI 0.2.0 package now installs helpmonks-tui as a dedicated terminal command.

• Run helpmonks-tui to open the interactive shared inbox immediately.
• Use the same --server and --no-open options as before.
• helpmonks-cli tui remains fully supported.

The new Helpmonks terminal client brings daily shared-inbox work into a fast keyboard-first interface on macOS and Linux.

• Move across all twelve unified Helpmonks folders without Mailtwine queue navigation.
• Assign conversations to yourself, teammates, or nobody, including safe bulk assignment.
• Search, read, reply, compose, use saved replies, schedule sends, and manage drafts and attachments.
• Handle notes, labels, reminders, and both incoming and reply collisions with realtime updates.
• Switch securely between saved Helpmonks accounts using browser sign-in.

Run helpmonks-cli tui to open the beta terminal client.

Helpmonks now has a command-line client for people, scripts, CI jobs, and coding agents.

• Use friendly commands covering all 31 Helpmonks MCP tools, with live schemas and generic tool discovery.
• Switch accounts securely through environment-based token aliases and connect self-hosted MCP servers.
• Automate with JSON, tables, stdin, files, shell completion, stable exit codes, and safeguards for destructive actions.

Helpmonks Desktop now adapts to smaller window-manager tiles without clipping sign-in or recovery screens.

• Narrow tiled window sizes are supported and remembered.
• Desktop layouts receive the actual available viewport.

Opening Email Sequences is fast again for accounts with large recipient histories.

• The sequence list now uses lightweight recipient counts.
• Detailed recipient status and missing-contact checks remain available inside each sequence.

The Helpmonks support button is now easier to scan in the top navigation.

• The support icon is larger and clearer.
• The icon and label share the same vertical centerline.
• The button remains the same compact height as the mobile apps link.

Support is now easier to reach from anywhere in Helpmonks.

• A compact Support button sits beside the mobile apps link.
• The icon and label align cleanly with the existing navigation controls.
• One click opens the support chat without leaving the current view.

Email sequences are now more resilient from enrollment through delivery.

• Delivered messages advance to the next sequence step reliably.
• Recipients are validated and initialized before enrollment.
• Stuck sends are reconciled safely without duplicate delivery.
• Recipient totals and failure states are now consistent and visible.

You can now choose verified custom SMTP as the account-wide default for marketing campaigns and sequences.

• A successful SMTP test saves the settings and selects custom SMTP immediately.
• Connected Google or Microsoft mailboxes remain authorized and are clearly marked as not used for marketing.
• Provider-failed sequence steps can be explicitly retried through the new SMTP default.

Managing Google and Microsoft 365 sender connections is now clearer in Helpmonks email marketing settings.

• Authenticated addresses appear as individual cards.
• Reconnect or disconnect each sender directly.
• Live status checks identify connections that need attention without reloading the page.